> ## Documentation Index
> Fetch the complete documentation index at: https://developers.lighton.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# How to submit a report to the Support team

> On this page, you will find the official methods to report a bug, submit a feature request, or ask a question to our team.

## Contact us by email

**[support@lighton.ai](mailto:support@lighton.ai)**

This method is recommended if you need to provide a large amount of details. Please do not hesitate to send us a screenshot of what you see.

## Optimal content of a request

Please provide as much detail as possible so we can analyze and resolve the issue more effectively.

### For an issue, please include:

* A **clear and detailed description of the issue**
* The **steps you followed to reproduce the issue**
* The **expected result**: what you think should happen when following the reproduction steps
* The **observed result**: what you actually observe when following the reproduction steps
* **Screenshots** and/or a **video showing the issue and/or an error message**
* Any **information** you can give us is **relevant** for exemple:
  * **Operating system** (Windows, Mac, Linux, …)
  * **Browser** and **version**
  * Approximate **date and time**

**Console errors:** If you are comfortable with technical details, you can check your browser console (F12 key on Chrome or Firefox):

* Right-click on the web page
* Select "Inspect" or "Inspect Element"
* Click on the "Console" tab
* Capture any error messages

### For a feature request, please provide:

* An **exhaustive description of the expected feature**
* The **need or objective** that this feature would address
* A **use case**