Skip to main content

​
Contact us by email

support@lighton.ai This method is recommended if you need to provide a large amount of details. Please do not hesitate to send us a screenshot of what you see.

​
Optimal content of a request

Please provide as much detail as possible so we can analyze and resolve the issue more effectively.

​
For an issue, please include:

  • A clear and detailed description of the issue
  • The steps you followed to reproduce the issue
  • The expected result: what you think should happen when following the reproduction steps
  • The observed result: what you actually observe when following the reproduction steps
  • Screenshots and/or a video showing the issue and/or an error message
  • Any information you can give us is relevant for exemple:
    • Operating system (Windows, Mac, Linux, …)
    • Browser and version
    • Approximate date and time
Console errors: If you are comfortable with technical details, you can check your browser console (F12 key on Chrome or Firefox):
  • Right-click on the web page
  • Select “Inspect” or “Inspect Element”
  • Click on the “Console” tab
  • Capture any error messages

​
For a feature request, please provide:

  • An exhaustive description of the expected feature
  • The need or objective that this feature would address
  • A use case